We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in
terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the
business services concerned. We extend the same standards to all our customers, suppliers and associates.
We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same.
Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, should avoid
causing any adverse effect on the human rights of people in the organizations we deal with.
Due to the sensitive nature of our particular services, we will not provide a service to a direct competitor of a client, and we
generally try to avoid any dealings with competitor companies even after the cessation of services to a client.
Our contract will usually be in the form of a detailed proposal, including aims, activities, timescales and deliverables. The quality of
our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual
requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
We aim to be as flexible as possible in the way that our services our charged. We make no attempt to charge interest on late
payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with
our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the
cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports.
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment
and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or
recommendations by issues of gender, race, creed, colour, age or personal disability.